Terms and Conditions
General
These Terms and Conditions apply to all purchases made through our online store. By placing an order, the customer agrees to the terms and conditions applicable to the purchase.
Customers must be at least 18 years old or have the consent of a parent or legal guardian to make a purchase, subject to applicable local laws.
We sell products to consumers throughout the European Union (EU).
Orders
Once an order has been successfully placed, an order confirmation will be sent to the email address provided by the customer.
Customers are responsible for ensuring that all contact and delivery information provided is accurate and complete.
If incorrect or incomplete information results in additional costs, the customer may be held responsible for reasonable and documented expenses to the extent permitted by applicable law.
Pricing and Payment
All prices are displayed in the currency indicated on our website and include applicable Value Added Tax (VAT), unless clearly stated otherwise.
Any shipping costs or additional fees will be clearly displayed before the order is completed.
Payments are processed through the payment methods available at checkout.
Product Information
We make every effort to ensure that product images, descriptions, and specifications accurately represent the products offered.
The visibility and appearance of projected images may vary depending on ambient lighting, ground surface, installation height, and product positioning.
Customers are encouraged to carefully review product descriptions, dimensions, features, and installation instructions before making a purchase.
Installation and Use
Our car door projectors are installed using self-adhesive mounting attachments.
The installation surface must be clean, dry, and suitable for proper adhesion.
Products must be installed in accordance with the provided instructions and must not be positioned in a way that interferes with the vehicle's safety or functionality.
Damage caused solely by improper installation, misuse, or failure to follow the installation instructions, and not resulting from an existing product defect, is generally not covered by the seller's statutory liability for defective goods.
Shipping and Delivery
We deliver to the countries and addresses available during the checkout process.
Estimated delivery times and shipping costs are displayed before the purchase is completed.
In the event of delivery delays, customers retain their rights under applicable consumer protection laws.
Right of Withdrawal and Complaints
Consumers generally have the right to withdraw from an online purchase within 14 days of receiving their order, in accordance with applicable EU consumer protection legislation.
Customers are also entitled to statutory remedies for defective or non-conforming products.
Further information is available in our Right of Withdrawal and Complaints and Claims sections.
Force Majeure
We shall not be held responsible for delays caused by extraordinary circumstances beyond our reasonable control, including but not limited to natural disasters, major disruptions to infrastructure, governmental decisions, or other unforeseen events.
This provision does not limit or exclude any mandatory consumer rights under applicable law.
Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions when necessary.
For orders that have already been placed, the Terms and Conditions accepted at the time of purchase will remain applicable unless otherwise required by mandatory law.
Dispute Resolution
In the event of a dispute, we encourage customers to contact our customer support team so that we can attempt to resolve the matter directly.
Where applicable, consumers may refer disputes to an authorized consumer dispute resolution body, such as the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden – ARN).
These Terms and Conditions are governed by Swedish law, without prejudice to any mandatory consumer protection rights that customers may have under the laws of their country of residence.
Right of Withdrawal
14-Day Right of Withdrawal
When purchasing through our online store, consumers generally have the right to withdraw from their purchase within 14 days without providing any reason.
The withdrawal period begins on the day after the customer receives the product. If an order is delivered in multiple separate shipments, the withdrawal period generally begins on the day after the final item has been received.
How to Exercise Your Right of Withdrawal
To exercise the right of withdrawal, customers must notify us of their decision to cancel the purchase through a clear statement within the withdrawal period.
This can be done through our online withdrawal function or by contacting us via email at:
[EMAIL ADDRESS]
Please include your order number, name, and the product you wish to return to help us process your request efficiently.
Customers may also use the standard withdrawal form provided below.
Returning Products
Once the customer has notified us of their decision to withdraw from the purchase, the product must be returned without undue delay and no later than 14 days after providing the withdrawal notice.
Customers are responsible for the direct cost of return shipping, provided they were informed of this responsibility before completing the purchase.
We recommend using a tracked shipping service and ensuring that returned products are securely packaged to prevent damage during transportation.
Return Address:
[RETURN ADDRESS]
Product Condition and Diminished Value
Customers have the right to inspect and examine products to the extent necessary to establish their nature, characteristics, and functionality.
If a product has been handled beyond what is necessary for such an inspection, and this handling results in an actual reduction in the product's value, an appropriate deduction may be made from the refund in accordance with applicable consumer protection laws.
Our car door projectors are installed using double-sided adhesive mounting tape.
We therefore strongly recommend that customers verify the product's functionality and intended mounting position before removing the adhesive protective film and installing the projector.
The following circumstances may affect the product's resale value:
- Used, damaged, or compromised adhesive mounting tape.
- Scratches, marks, or damage to the projector's housing.
- Damage resulting from installation or removal.
- Missing accessories or components that affect the product's value.
- Any other handling that causes an actual reduction in the product's value.
Any deduction will be determined individually and must reflect the actual diminished value of the returned product.
Installing the product or opening its packaging does not automatically eliminate the customer's statutory right of withdrawal.
Refunds
When the right of withdrawal is validly exercised, customers will receive the refund to which they are legally entitled, including the cost of standard delivery.
Additional shipping charges resulting from choosing a delivery method more expensive than our least costly standard delivery option are not required to be refunded.
Refunds will be issued no later than 14 days after we receive the customer's withdrawal notification.
However, we may withhold the refund until we have received the returned product or the customer has provided evidence that the product has been sent back, whichever occurs first.
Refunds will normally be processed using the same payment method used for the original transaction.
Any legally permitted deductions for diminished product value may be applied following an individual assessment.
Standard Withdrawal Form
Complete and submit this form only if you wish to withdraw from your purchase.
To: [COMPANY NAME]
Email: [EMAIL ADDRESS]
I/We hereby give notice that I/we withdraw from my/our contract of sale for the following goods:
Product:
Order Date:
Date Received:
Consumer's Name:
Consumer's Address:
Date:
Signature (only required if this form is submitted on paper):
Complaints & Claims
Complaints & Claims
We are committed to providing high-quality products and ensuring customer satisfaction. If a product is found to be defective, all claims will be handled in accordance with applicable consumer protection laws.
Statutory Rights for Defective Products
Consumers within the European Union (EU) are generally entitled to a minimum of two years of statutory protection against defective or non-conforming products. Some EU member states provide longer periods or additional consumer protection rights.
In Sweden, consumers generally have the right to make a claim for defective products within three years under the Swedish Consumer Sales Act.
How to Submit a Claim
If you believe your product is defective, please contact our customer support team at:
[EMAIL ADDRESS]
To help us review and process your claim efficiently, we kindly ask you to provide the following information where possible:
- Your order number.
- A clear description of the issue or defect.
- Photographs showing the problem, if available.
- A short video demonstrating the malfunction, if possible.
- Information about how the product was installed and used, when relevant.
Providing this information helps us assess your claim more efficiently. However, a claim will not automatically be rejected if photographs or videos are unavailable.
Product Inspection
Where necessary, we may request that the product be returned for inspection to determine the cause of the reported issue.
If the product is found to be defective and the claim falls within our statutory liability, we will cover the necessary costs associated with resolving the claim, including applicable shipping expenses.
Improper Installation and Misuse
Products must be installed and used in accordance with the instructions provided.
Damage caused solely by improper installation, negligent handling, unauthorized modifications, or external factors is generally not covered by the seller's statutory liability for defects present at the time of delivery.
However, this exclusion does not apply where the issue results from an original product defect, inadequate installation instructions, or another circumstance for which the seller is legally responsible.
Each claim will be assessed individually in accordance with applicable consumer protection laws and rules regarding the burden of proof.
Remedies for Defective Products
If a product is defective and the issue falls within the seller's statutory responsibility, the customer is entitled to the remedies provided under applicable law.
Depending on the circumstances, these remedies may include:
- Repair of the defective product.
- Replacement with a conforming product.
- An appropriate price reduction.
- Termination of the purchase contract and a refund.
We reserve the right to inspect the reported defect and propose an appropriate remedy in accordance with applicable consumer protection legislation.
Warranty
Any additional voluntary product warranty, if offered, will be clearly stated on the relevant product page or in the accompanying warranty documentation.
A voluntary warranty does not replace, limit, or affect the customer's statutory rights under applicable consumer protection laws.
Contact
For questions or claims relating to defective products, please contact our customer support team at:
[EMAIL ADDRESS]
Customized Products
Our car door projectors are available in a variety of designs and styles. Certain products may also be offered with personalized customization options based on individual customer preferences.
Standard Products
Products featuring pre-designed images from our regular collection, such as national flags, symbols, and other predefined designs, are considered standard products and are generally covered by the statutory right of withdrawal.
Personalized Products
Products manufactured according to a customer's individual specifications or clearly personalized to their requirements may be exempt from the statutory right of withdrawal under applicable consumer protection laws.
This may include products featuring:
- The customer's own name or personalized text.
- A custom-uploaded image or logo.
- A unique design created specifically for the customer.
Selecting an existing design from our standard product collection does not, by itself, qualify a product as personalized or custom-made.
Design Approval
When ordering a personalized product, customers are responsible for ensuring that all submitted information and materials are accurate and that they have the necessary rights to use any images, logos, or other content provided.
We may contact the customer to confirm specific design details before production begins.
Right of Withdrawal for Customized Products
If a product qualifies for the legal exemption applicable to goods manufactured according to the consumer's specifications or clearly personalized, the standard 14-day right of withdrawal does not apply.
Any applicable exemption will be clearly communicated to the customer before the order is completed.
Complaints & Claims
An exemption from the right of withdrawal does not affect the customer's statutory rights regarding defective or non-conforming products.
If a customized product is defective, any claim will be handled in accordance with applicable consumer protection legislation.
Shipping & Delivery
We offer shipping to countries within the European Union (EU) that are available for selection during checkout in our online store.
Delivery Times
Estimated delivery times are displayed on the product page or during checkout before an order is completed.
Delivery times may vary depending on the destination country, product availability, and the shipping carrier's processing times.
All stated delivery times are estimates unless a specific delivery date has been expressly agreed upon.
Shipping Costs
Any applicable shipping fees will be clearly displayed during checkout before the customer confirms their purchase.
Shipping costs may vary depending on the destination country, selected shipping method, and the size or contents of the order.
Order Processing
Order processing begins once an order has been successfully placed.
Once the order has been dispatched, customers will receive shipping information and a tracking number if tracking is available for the selected delivery service.
Delivery Delays
In the event of a delivery delay, we will make reasonable efforts to inform the customer as soon as possible.
If delivery is delayed, customers retain their rights under applicable consumer protection laws, including the right to terminate the purchase contract under certain circumstances.
Unless a different delivery period has been agreed upon, orders must generally be delivered within 30 days of purchase.
Incorrect Delivery Information
Customers are responsible for providing accurate and complete shipping information.
If incorrect or incomplete delivery details result in additional expenses, customers may be held responsible for reasonable and documented additional costs to the extent permitted by applicable law.
Uncollected Shipments
If a shipment is not collected within the carrier's specified collection period, it may be returned to the sender.
Reasonable additional costs resulting from the customer's failure to fulfill their obligations may be charged where permitted by applicable law.
Failure to collect a shipment does not automatically constitute an exercise of the statutory right of withdrawal. Customers must clearly notify us if they wish to withdraw from their purchase.
Damaged Shipments
If a product arrives damaged, we kindly ask customers to contact our customer support team as soon as possible.
Where possible, please include photographs of the damaged product and its packaging to help us investigate and resolve the issue efficiently.
A customer's statutory consumer rights are not affected by the timing of such a notification.
Responsibility for Delivery
We remain responsible for the products during transportation until the risk passes to the customer in accordance with applicable consumer protection laws.
Contact
For questions regarding shipping, delivery, or an existing order, please contact our customer support team at:
[EMAIL ADDRESS]
Privacy Policy
We value your privacy and are committed to protecting your personal information. We process personal data in accordance with the European Union's General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Data Controller
The data controller responsible for processing your personal information is:
[COMPANY NAME]
Company Registration Number: [REGISTRATION NUMBER]
Address: [COMPANY ADDRESS]
Email: [EMAIL ADDRESS]
2. What Personal Data Do We Collect?
When you visit our online store, make a purchase, or contact us, we may collect and process the following personal information:
- First and last name.
- Email address.
- Telephone number.
- Shipping and billing addresses.
- Order details and purchase history.
- Communications with customer support.
- IP address and technical information.
- Information about how you interact with our website, where such collection is permitted.
Payment information may be processed by our payment service providers in accordance with their respective privacy policies.
3. Why Do We Process Personal Data?
We process personal information for the following purposes:
Orders and Deliveries
To process purchases, payments, order confirmations, and product deliveries.
Legal Basis: Performance of a contract.
Customer Support and Complaints
To respond to inquiries, manage returns and complaints, and fulfill our obligations to customers.
Legal Basis: Performance of a contract, compliance with legal obligations, or legitimate interests, depending on the circumstances.
Accounting and Legal Compliance
To comply with accounting regulations and other applicable legal obligations.
Legal Basis: Compliance with a legal obligation.
Newsletters and Marketing
To send promotional offers, product updates, newsletters, and other marketing communications where permitted by applicable law.
Legal Basis: Consent or another applicable lawful basis.
You may unsubscribe from our marketing communications at any time.
4. Sharing of Personal Data
We may share personal information with trusted third-party service providers that assist us in operating our business, including:
- Payment service providers.
- Shipping and logistics companies.
- E-commerce platform providers.
- IT infrastructure and hosting providers.
- Customer support and marketing service providers.
We only share personal information where there is a legitimate purpose and an appropriate legal basis.
We do not sell customers' personal information to third-party data brokers.
5. International Data Transfers
If personal data is transferred outside the European Union (EU) or European Economic Area (EEA), such transfers will be carried out using a valid transfer mechanism and appropriate safeguards in accordance with the GDPR.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal requirements.
Information subject to statutory accounting and record-keeping obligations will be retained for the period required by applicable law.
7. Your Rights
Under the GDPR, you may have the following rights, subject to applicable conditions:
- Right of Access: Request access to the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal information.
- Right to Erasure: Request deletion of your personal information in certain circumstances.
- Right to Restriction: Request that we restrict the processing of your personal information.
- Right to Object: Object to certain types of personal data processing.
- Right to Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format where applicable.
- Right to Withdraw Consent: Withdraw previously given consent at any time.
You also have the right to lodge a complaint with a competent data protection authority, such as the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten – IMY).
8. Data Security
We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, accidental loss, unlawful disclosure, alteration, or misuse.
9. Contact Information
If you have any questions regarding this Privacy Policy, how we process personal information, or if you wish to exercise your data protection rights, please contact us at:
[EMAIL ADDRESS]
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy when necessary to reflect changes in our business operations, legal requirements, or data processing practices.
The most recent version of this Privacy Policy will always be available on our website.
Last Updated: [DATE]
Company Information
[FÖRETAGSNAMN] · Org.nr [ORG.NR] · [ADRESS] · [KONTAKT-E-POST] · [TELEFON]