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Right of Withdrawal
If you change your mind, you may exercise your right of withdrawal, subject to the conditions below.
Withdrawal Period
If you change your mind, you may withdraw from an eligible online purchase within 14 days without giving a reason.
Return Shipping
The customer is responsible for the direct cost of return shipping when exercising the right of withdrawal.
Product Condition
You may inspect the product only as necessary to establish its nature, characteristics and function. We may deduct compensation for any diminished value caused by excessive handling.
Refund
We will refund eligible payments, including standard delivery costs, using the original payment method. We may withhold the refund until we have received the returned product or proof that it has been sent back.
Complaints & Claims
If your product is damaged, defective, or does not function as described, please contact us so we can help resolve the issue.
Claims Period
Complete our claims form or contact us at info@ledija.com. Please include your order number, a description of the issue, and clear photos or videos. Depending on the circumstances, we may offer troubleshooting, repair, replacement, a price reduction, or a refund.
How It Works
Complete our claims form or contact us at info@ledija.com. Please include your order number, a description of the issue, and clear photos or videos. Depending on the circumstances, we may offer troubleshooting, repair, replacement, a price reduction, or a refund.
Shipping Costs for Approved Claims
If the claim concerns a defect for which we are responsible, we will cover the necessary return shipping costs. Please contact us before returning the product.
